Computer Software Company Finds the Right UCaaS Fit
Conectrix introduces a computer software company with a more reliable communications platform in Zoom Phone, increasing collaboration efficiency and customer satisfaction.
Client Profile
This computer software company had a very diverse workforce with employees working in different offices and remotely across the U.S.
To promote internal collaboration and communication externally with customers, the company was using a Unified Communications as a Service (UCaaS) platform, but wasn’t satisfied with the quality of service the vendor offered.
Challenges
Employees using the existing UCaaS platform frequently experienced call quality issues, difficulty reaching their support team, and had trouble navigating their company portal.
Users also reported an inability to reliably communicate and collaborate with one another. They encountered similar challenges when interacting with customers.
The computer software company faced a dilemma: it understood the value of a UCaaS platform, but didn’t know how to overcome these problems to justify its costly subscription.
Solution
The company reached out to Conectrix to act as its trusted IT advisor to source the most appropriate solution for their communication challenges. Conectrix reassured the company that it was right to assume that it needed a UCaaS platform—the real problem was the UCaaS vendor. Although UCaaS platforms are a growing and beneficial technology in almost every industry, issues can arise if a business isn’t partnered with the right service provider.
After an in-depth discovery of current pain points and necessary features, Conectrix introduced the computer software company to Zoom Phone. Since the company was not reliant on physical desktop phones, the robust softphone solution that Zoom offered made for an easy installation. Additionally, Zoom Phone integrated perfectly into the company’s environment since it had already procured some licenses for Zoom’s collaboration and meeting product.
Results
The computer software company’s users can now make and receive calls right from their desktop device or smartphone, streamlining internal and external communication.
Moreover, its IT administrators have much better visibility into their company’s environment because the Zoom portal includes advanced analytics and reporting, down to the individual user. Administrators can also easily add or remove users, add toll-free numbers, port new numbers, or receive support for any licensing or technical questions.
Zoom is able to provide so much more than just the well-known stand-alone meeting platform; in fact, Zoom has become a leader in the Gartner Magic Quadrant for UCaaS for good reason. Conectrix’s relationship with industry leaders, like Zoom, is a testament to the quality of vendors they can connect with their customers.