Conectrix connects you with CCaaS technology

Conectrix Connects You with CCaaS Technology

Conectrix connects technology providers with businesses. Today, technology is constantly changing and evolving. Sometimes one may feel that they blink and already their business is behind after having just upgraded a piece of hardware. Now more than ever, one particular technology that is vital to any business that utilizes call centers is CCaaS.

What is CCaaS?

CCaaS stands for Contact Center as a Service. Its basic functionality is helping call centers. Routing calls more effectively, optimizing workforce management, and, most importantly, delivering real-time analytics. Where in the past one would have to crunch numbers on an excel sheet over the course of a couple of days to discover a trend or pattern in their data, with CCaaS those analytics can be provided right to your agents’ screens in real-time.   

CCaaS and the Age of the Consumer

In the age of the consumer, CCaaS is essential for any call center. Agents in a call center are on the front lines so to speak, they are the first line of interaction with your customers. A study found that 67% of consumers have had a poor experience on the phone with a telemarketer. That’s a huge statistic. A good review from a satisfied customer could totally be a game-changer for any business where that 67% is applicable. 

Your agents should have the best tools to succeed, and CCaaS is the ultimate tool in a call center’s toolbox. If your business is considering utilizing such a solution, contact Conectrix today.

*Information provided by Tony Glink of Nice/inContact