Retail and IT Management

Opening a retail store can have its challenges. Implementing IT at a retail store can feel even more overwhelming. Take a non-retail business with a single vocation: they only have one or two locations where they have to worry about IT solutions and implementation. Their single location is a singular case of IT management. 

Now consider a retail chain from dozens to possibly thousands of stores across the country. All of these retail stores have specific IT needs and all of them are operating within unique environments. Implementation varies considerably between say a store in a huge mall and an outlet in a small town. Each retail store is its own nut to crack when it comes to IT. 

There is a nuance to each induvial retail stores. In one case, a store can only use fiber wherein another the store needs to be a hybrid solution. Decisions for IT solutions cannot be blanketed across the board, as some stores will need to install UCaaS or a hosted VoIP solution. IT choices may also be dictated by the preference of the store itself such as wired versus wireless phones.   

Typically, it is a lack of resources for retail stores which leads to significant IT pain points. For example, I went to college in a small town in middle America. Many of the employees at the retail stores like Walmart, Target, or Dillions were high school students or older citizens nearing retirement. For remote stores, suppliers will just send a box with directions on the pretense that their customers (the retail employees) will be able to do the installation themselves. Even for large corporations, they don’t have the time and resources to send their own IT people store by store for IT implementation or demos.

There is however a company that makes IT management for retail stores significantly easier. Momentum will actually do on-site training and installation for their retail customers. You can read more about Conectrix’s partner Momentum here. For further insights, do not hesitate to reach out to us at Conectrix.